ABOUT US

At Ntando Financial Services we value our customers, they are the reason we are here and all our decisions are made with their needs in mind. We strive to understanding their needs and to developing the right products for them. We conduct regular research into how customers buy and choose financial services, and their levels of satisfaction with the products and services they have bought.

Ntando Financial Services offers a range of long-term savings, protection and investment products that are suitable across a broad spectrum of customer needs. We have a rigorous process for product pricing and development, using consistent metrics to guage outcomes for all our clients. All products are developed as a result of close collaboration between legal compliance, actuarial, marketing and sales teams with formal sign-off processes to ensure appropriate risk management in the interests of clients.

We have built a long-term relationship with our current and future customers through communication with them in an open and honest way. We ensure strict processes are in place to govern how we talk with them about what we are doing with their finances and what benefits they can apply. We also look for new and innovative ways to ensure we are communicating clearly and on issues that matter to them.